Frequently Asked Questions (FAQ)

1. How can I track my order?

Once your order has been shipped, you can track it easily through your Padlev account. Here's how:

1. Log in to your account on our website.
2. Go to the "Orders" section in your account dashboard.
3. Select the order you'd like to track. You’ll see the current status of your order, along with the tracking number and the courier service being used.

If you don’t have an account yet, an account will be created automatically for you after your first order. You will receive an email with your login credentials (username and password) to access your account and track your orders.

2. Do I need an account to place an order?

No, you do not need an account to make a purchase at Padlev. However, creating an account gives you several benefits:

• Quicker checkout process by saving your shipping address and payment details.
• Order tracking and status updates.
• Exclusive offers and promotions.

If you don’t have an account, one will be automatically created for you after your first order, and you will receive your login details by email.

3. I placed my first order, but I don’t see an account created for me. What should I do?

Don’t worry – if this is your first order, an account will be created automatically for you once your payment is completed. You will receive an email with your new account login and password.

Make sure to check your spam/junk folder if you don’t see the email in your inbox.

If you need help accessing your account, feel free to contact us at support@padlev.com.

4. What shipping options do you offer?

We offer free shipping on all our products to ensure that your shopping experience is as convenient and affordable as possible. No matter the size of your order, we’ll cover the shipping costs for you.

• Standard Shipping: Delivered within a few business days, depending on your location.
• International Shipping: Available for customers outside of our home country. Delivery times vary by region.

Tracking information will be provided once your order is shipped, so you’ll always know where your products are.

5. Do you offer international shipping?

Yes, we offer international shipping to a wide range of countries. Please check the shipping options at checkout to see if your location is supported.

Shipping costs and delivery times will vary depending on your country. You’ll be able to track your order once it’s shipped, so you’ll know when to expect your delivery.

6. What is your return and refund policy?

At Padlev, we want you to be completely satisfied with your purchase. If you need to return an item, we accept returns and provide refunds up to 90 days after your payment is completed.

Here’s how the return process works:

1. Return Form: Log in to your Padlev account, go to the "Returns" section, and fill out the return form for the product you’d like to return.
2. Review Process: Once your form is submitted, our team will review your request. If there are any additional details or questions, we will contact you via email.
3. Return Confirmation: If your return is approved, we’ll issue a full refund for your order once the product is received back in our warehouse.
4. Refund Process: Refunds are issued to the original payment method. Depending on your bank or payment service, it may take a few business days for the refund to appear in your account.

Conditions for Returns: Products must be unused and in original condition. All returns must be made within 90 days of the original purchase date.

If you have any questions about the return or refund process, please contact us at support@padlev.com.

7. What should I do if I receive a damaged or incorrect item?

We apologize for any inconvenience caused if your order arrives damaged or incorrect. Please follow these steps:

1. Contact us immediately: Let us know within 7 days of receiving your order by emailing support@padlev.com.
2. Provide photos: Send us clear photos of the damaged or incorrect item and the packaging it arrived in.
3. Return Instructions: If the item needs to be returned, we’ll provide you with a return shipping label at no cost to you.
4. Resolution: Once we receive the returned product, we will either send you the correct item or issue a refund, depending on your preference.

We strive to resolve issues quickly and efficiently to ensure you’re completely satisfied with your purchase.

8. Can I change or cancel my order after it’s been placed?

Once your order is placed, it is processed quickly to ensure a fast delivery. However, if you need to change or cancel an order, please reach out to us immediately at support@padlev.com.

If your order hasn’t been processed yet, we’ll be happy to accommodate your changes. If your order has already been shipped, you can follow our return policy to return the product once it arrives.

9. How do I reset my account password?

If you forget your password or want to reset it for any reason, just follow these simple steps:

1. Go to the Login page on our website.
2. Click on the “Forgot your password?” link.
3. Enter your registered email address, and we’ll send you instructions to reset your password.
4. Follow the email instructions to set a new password and regain access to your account.

If you need further assistance, don’t hesitate to contact us.