Return & Refund Policy

1. Eligibility

• Your request is made within 90 days of payment completion.
• The item is unused, in original condition, and not damaged.
• You submit the return request through the return form in your Padlev account.
• The request passes our internal review and is approved.

2. How to Submit a Return Request

1. Log in to your account on www.padlev.com
2. Go to Orders and select the order.
3. Click on return / refund.
4. Fill out the return form with reason and any images if needed.

Once submitted, you’ll receive an email confirmation, and we’ll begin reviewing your application.

3. Review & Approval

Our support team will evaluate your request within 3–5 business days. You may be contacted for additional details.

• If approved, you’ll receive instructions on how to return the product.
• If denied, we will notify you via email with the reason for the rejection.

4. Return Shipping

Unless stated otherwise, customers are responsible for return shipping. We recommend using a trackable service. Padlev is not liable for lost or undelivered returns.

5. Refunds

Once your returned item is received and approved:

• We will issue a refund to your original payment method.
• Refunds typically take 5–10 business days to appear depending on your provider.
• You’ll receive an email once your refund is processed.

6. Items Not Eligible

• Items returned after 90 days
• Used or damaged items not due to our error
• Final sale or non-returnable products
• Customized or personalized goods

7. Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please request a return and place a new order separately.

8. Contact Us

If you need help or have questions about your return or refund, please contact us: